Refund Policy

Last Updated: December 30, 2025

1. 30-Day Money-Back Guarantee

We stand behind the quality of our courses. If you are not satisfied with your purchase, you may request a full refund within 30 days of enrollment, provided you have accessed less than 25% of the course content.

2. Eligibility Requirements

To be eligible for a refund, the following conditions must be met:

  • The refund request is submitted within 30 days of the original purchase date
  • Less than 25% of the course materials have been accessed or downloaded
  • You have not violated any of our Terms and Conditions
  • The course certificate has not been issued or downloaded

3. Non-Refundable Items

The following are not eligible for refunds:

  • Courses purchased more than 30 days ago
  • Courses where more than 25% of content has been accessed
  • Courses with completed certificates
  • Promotional or discounted bundles (unless specified otherwise)
  • Subscription renewals (must be cancelled before renewal date)

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected] or call +1 416-301-0862
  2. Provide your order number and reason for the refund request
  3. Allow 3-5 business days for review and processing
  4. If approved, refunds will be issued to the original payment method within 7-10 business days

5. Partial Refunds

In certain situations, partial refunds may be granted at our discretion:

  • Technical issues that significantly impacted your learning experience
  • Course content that differs substantially from the description
  • Instructor changes that materially affect the course quality

6. Subscription Cancellations

For subscription-based services:

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • No refunds are provided for partial subscription periods
  • Access to course materials continues until the end of the paid period

7. Processing Time

Once your refund is approved:

  • Refunds are processed within 7-10 business days
  • The time for the funds to appear in your account depends on your financial institution
  • You will receive email confirmation once the refund is processed

8. Course Access After Refund

Upon approval of a refund:

  • Your access to the course materials will be immediately revoked
  • Any downloaded materials must be deleted
  • Certificates, if issued, will be invalidated

9. Dispute Resolution

If you have concerns about a refund decision:

  • Contact our customer support team to discuss your concerns
  • We will review your case and respond within 5 business days
  • Our decision on refund disputes is final

10. Contact Us

For refund requests or questions about this policy:

22 News
26 Rowanwood Ave
Toronto, ON M4W 1Y7
Canada
Email: [email protected]
Phone: +1 416-301-0862

Contact Support